Tracking my order & engineer visit

Welcome to My Sky order tracking

Sign in to see your order details including delivery dates, and information on any upcoming engineer visits.

Claiming your reward

If you’re eligible for a reward, we’ll let you know when you can claim it. In the meantime, here’s how to claim it when it’s ready.

How to claim your reward

Postal delivery

Once we've confirmed your order, we'll keep you updated on what to expect from us in the post and any tracking information you might need.

Engineer appointment

It's simple to check your appointment time and date or make any changes before our engineer will arrive at your home.

Connecting your services

Find information on your planned activation date, the equipment you'll need to start using your services, plus online help and support.

Frequently asked questions